We use cookies to enhance your browsing experience, analyse site traffic, and support essential features such as interactive maps. By clicking “Accept All”, you consent to our use of cookies. See our Privacy Policy for details.
How we collect, use, disclose, and protect your personal information under the Privacy Act 1988 (Cth).
Eco Pallets (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, contacting us, requesting a quote, or engaging with our products and services, you agree to the practices described in this Privacy Policy.
We may collect personal information that is reasonably necessary for our business operations, including:
If you communicate with us via our online chat service, we may collect information you voluntarily provide during those conversations, including your name, contact details, and enquiry details.
We collect personal information through:
When you:
As you use our website, certain information may be collected automatically through:
We may collect information during meetings, phone calls, email correspondence, or other business interactions.
We use personal information for purposes including:
With your consent where required, we may send:
You may opt out of marketing communications at any time.
We do not sell or rent personal information to third parties.
We may disclose personal information to trusted service providers where necessary to operate our business, including:
To arrange and complete deliveries of products.
For website hosting, cloud storage, technical support, cybersecurity, and business systems.
To help us understand website usage and improve our services.
Including accountants, auditors, legal advisers, and insurers.
Where required by law or to comply with legal obligations.
Our website uses cookies and similar technologies to:
You may configure your browser to reject cookies; however, some website functionality may be affected.
We may use services such as Google Analytics to understand how visitors use our website. These services may collect information such as:
Our website may provide live chat functionality. Information shared through the chat system may be recorded and retained to assist with customer support, quality assurance, and future communications.
Our website may incorporate Google Maps to display business locations, warehouse locations, or directions. Google may collect information in accordance with its own privacy practices when you interact with embedded maps.
Pages on this website may contain embedded content such as videos, maps, or third-party applications. Embedded content behaves as if you visited the third-party website directly and may collect information according to their own privacy policies.
We implement reasonable technical, administrative, and physical safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information is retained only for as long as necessary to:
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Under Australian privacy law, you may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below.
We may require verification of identity before processing requests.
If you believe we have breached the Australian Privacy Principles, please contact us in writing.
We will investigate your complaint and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact us:
Eco Pallets
Head Office & Warehouse
15 Ashby Close
Forrestfield WA 6058
Australia
Phone: 08 9353 3113
Email: sales@ecopallets.com.au
Website: https://ecopallets.com.au
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
The latest version will always be available on our website, and the effective date will be updated accordingly.